Pharmacy Blame Game.......

Pharmacy Blame Game.......

The Blame Game

It is a really interesting phase of life that pharmacy is going through. There is a huge amount of nervousness in the market at the moment and a lot of discussion about the future of the industry.

What surprises me the most is the different reactions? There are some who feel so helpless; I am concerned for their mental health. There is without doubt significant pain felt by some, who simply cannot see any light at the end of the tunnel. They are seeing their pharmacies go backwards year after year, with rents increasingly unaffordable. There is clear distress.

Pharmacy Identity

Pharmacy Identity

Who am I?

Just prior to Christmas last year I had an interesting experience which gained my attention. I was at my annual Christmas street party. You know the drill, all the neighbours plus kids, dogs and so forth. Everyone gathered on a nominated front lawn, with food, dips, beers and wines. There were the usual conversations and plenty of laughs. I was asked about my profession and I explained my business including my passion for community pharmacy. The lady next door responded with “I wish we had a Chemist Warehouse around here.” I asked her why and she said “because they are so much cheaper.”

What you can measure you can manage

What you can measure you can manage

What you can Measure you can Manage?

I previously wrote about the importance of good accurate data and how your business decisions will be improved as a result. With good data we then have an ability to make informed decisions based less on emotion and more on raw data. Let us now extend on that a little further.

Why Pharmacy Owners NEED to engage with their local community

Why Pharmacy Owners NEED to engage with their local community

Why pharmacy owners need to engage with their local community

Strong customer service is created through relationship building. One great way to create a relationship with your customers is becoming a member of your local community. Pharmacy owners need to engage with their local community. This is because you are creating a mutually beneficial relationship. Your pharmacy gives back to its local community and the local community (your customers) can, in turn, help support your pharmacy.